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vodacom fibre complaints 2019

Telecommunication Company. Vodacom Fibre offers high-speed broadband connectivity with speeds up to 100Mbps. What an useless service, rather just close the facebook page. The reason i cancelled the contract was because i noticed i was paying way more than what i believed i was using since i work from home and i have a fibre connection and hardly use my phone to make calls. I am on ******* vacation!!! Telecommunication Company. I have copied consumer protection as I do not understand why is Vodacom happy with taking money for a service they are not providing. I want my items.False advertising combined with stealing money, interest gained, customer Screwed and Vodacom does nothing to sort out the problem. SENDER reinhardt rautenbach. I then wanted the line released to obtain decent provider. Uncapped fibre packages. 2146, I pay for this service but never has unbroken wifi connection or rather internet. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! By 11:45 I phoned again and asked to speak to Kedi. Vodacom Fibre: 082 1904. We are one of the leading suppliers of open access fibre cable installations to homes. Vodacom (Pty) Ltd. Company Registration No. © 2020 Trustpilot, Inc. All rights reserved. For COVID-19 updates, visit the official … Vodacom Ligue 1 est le portail officiel du championnat National Congolais, il vous permet de rester connecter au football Congolais - Vodacom Ligue 1 Fraudsters now pretend to be legitimate businesses and will request your personal or banking information in order to resolve the problem. Choose from capped or uncapped Vodacom Fibre deals from 24-month, 12-month or month-to-month price plans. Vodacom — vodacom deleted my number of the system. See if Vodacom is down or having service issues today. Please enable it to continue. Initial Vodacom complaints should be directed to their team directly. 2. Phoned Vodacom to inform them but by March 2020 no installation. In the City. If you know Fibre is coming to your area soon, check the page regularly. No one pitched or phoned back. So after i phone today again as none of vodacom employees know how to work a phone or watch, because i was told on 14.10.2019 that i would be contacted by phone in 24 hours 10 days ( 8 working days) later, i decided to do your work for you AGAIN and call to find out if my LTE is cancelled. You can email us anytime. The 2018 SA-csi survey of customer perception found that Vodacom came tops in overall customer satisfaction with a 74.8 index score. Recent recommendations regarding this business are as follows: "dont choose vodacom", "Consider another network like i am … As per the Independent Communications Authority of South Africa’s (ICASA) new regulations pertaining to out-of-bundle (OOB) data billing, Vodacom will be implementing changes to its OOB data rules from 1 March 2019. 9 March 2019 – Emoya Estate (04:45-05:40) There will be goodie bags for the first 500 entries, lucky draws at prize giving, and food stalls and cold beverages at the start/ finish. Despite numerous phonecalls to the call center is pointless. Outage History Oct Nov Dec. Reports … Cellphones; Routers & modems; Price plans; Employee Advantage; Business Solutions Kedi did phone back and assisted to get the package authorized. 0. I would request that someone please get back to me. Please review Vodabucks order 20001368832x xbox controllers1x Samsung 32” Smart TV1x Doffit Gps smart Watch1x Samsung Galaxy Active watchThe order was completed, Money was deducted from my account, Received sms from Digital Planet that the items will be delivered within 5-7 days, all happiness, gifts sorted for Christmas. I phoned again on the 16th of November and spoke to Tabita only to find out that the deal was not send for authorization. On the 12th I called once more to follow up and the agent was also nonchalant weirdly though after our call, I received another SR for cancellation, this is not what was discussed, so I am quit confused how are we here again. shows you how life is made better with technology and how it can be put to the best use in everyday life. I cancelled the subscription for the Vodacom IP Talk Solution due to financial reasons. To get started, visit Vodacom Fibre today. Come on, do you really think we are stupid. Network Coverage is not bad, but costs of data are ridiculously high. If Vodacom really cares about their customers, they should take more time to assist and protect said customers instead of overwhelming them with deals that are not needed or wanted and ultimately taking advantage of their ignorance and lack of knowledge all while the customer says they not interested.Additionally: After investigating its also discovered via the Postal Office that the item reached Vodacom, but was REJECTED. Please explain yourself Please do, for this pathetic service. Call us on 082 17844. Outage.Report. R599 for 10Mbps on OpenServe, R649 for 10Mbps on Vumatel. Complaints, Compliments & Disclosures ... listen up -the Vodacom Fibre Rose Run, takes place at Emoya Estate in Bloemfontein on Saturday, the 9th of March. The matter will be escalated and a consultant will be in contact to assist with resolution. Vodacom Fibre; iPhone 12; Menu. The Vodacom Fibre Rose Run is powered by OFM, the sound of your life! I was canvassed by Vodacom in September 2019 before the fibre was in. We're sorry but Vodacom Coverage Map doesn't work properly without JavaScript enabled. Vodacom has the worst fibre network and service. Palisa (who was off for the day) came on the line and informed me that the device is out of stock with no ETA. A high Data package with any speed is a smart option. Sep 25, 2019, 05:45 ET Share this article DUBLIN , Sept. 25, 2019 /PRNewswire/ -- The "The Telecommunications Industry and the Market for Mobile Devices in South Africa 2019… Walkers are also welcome, so don’t miss out! Vodacom - pathetic would be best compliment you deserve. It buffers alot and the coverage is extremely weak. They don't even deserve 1 star. Shameel served on the Vodacom Group Board from 2000 until March 2011, when he was seconded to Spain. Get your act together. I have been calling @vodacom everyday since to request for assistance. Dial 135 from your Vodacom handset Solved: Good day i'm a new customer and already have a complaint, please provide me a email address i could email regarding my query. Worst of all they don't log the problems. Vodacom fibre deals and prices. I have had no update, no feedback whatsoever from Vodacom as requested in response to any of the numerous calls I have made to their call centre. We are now in October and line not released. Recent Post by Page. Then say I don't care Or Did you perhaps needed money for a new venture and Capital was running low. As an estimate, movies average 1.5GB to 4GB in size and songs are roughly 50MB. Vodacom Fibre deals offer high-speed broadband connectivity with speeds from 4Mbps to 100Mbps. Vodacom Lesotho. Lines open 24 hours. Vodacom's reply: 14 Mar 2016, 14:07. How must I do that if there is no products available to order except 1, the dofit gps watch, this is no after I have told them that, and again, they will ask me a second time to buy again, What is wrong with Vodacom. it seems to be impossible to get service from Vodacom Fibre, I have been calling them to create voip for to add on my Fibre. Data Support . Vodacom (Pty) Ltd. Company Registration No. Shameel holds board positions at Vodacom Group Limited, Safaricom Plc, and a number of subsidiary boards across the group. I don't have those papers in front of me and now they don't want to help me. Vodacom - Head Office. It is now 14:04 and has still not received a call from Kedi.In the meantime, I received an Invoice for a deal I don't have and that was supposedly cancelled and is payable by the end of December. Vodacom has announced that it will implement a below-inflation average price increase on selected packages on 1 April 2019, MyBroadband reports. incompetent people working there.First of all the idiot at facebook tells me that I must try and order again from vodabucks store. I have been calling @vodacom everyday since to request for assistance. On the 10th September, I submitted a relocation application, which was logged as SR200910-662788 and was advised that this will be done within a month. @ouma_rusk @metrofibre_networx i have a vodacom fibre contract and have been without connection since Friday the 11th December 2020. I have been licking ass since beginning August for my uncapped fibre line so i have gone with another service provider thatwas willing to help me in less than 5 working days. Anyway, i paid off my account after speaking to a consultant who was so arrogant because i didn't want to take up any of his alternative contract offers. MTN followed at 71.8 and third was Cell C … Financial Service. and within 72 hours after collection the deal will be cancelled and I will receive a call to start the upgrade process again. We agreed on a contract and was told that my Samsung FE will be delivered. Should you have to wait for your fibre, You’ll receive an interim LTE solution Free for one month and the option to port your landline number to Vodacom to save on calls. The line was open, coz I received the confirmation. Today is the 21st and still no help. She explains it was sent back but found no joy from this person and so after contacting me, I assisted with reaching out to Vodacom to explain the circumstances.At this point Vodacoms rep, has informed me that she is unsure what can be done and that no credit can be provided since they at Vodacom did not receive the parcel. Vodacom Reviews and Complaints. Vodacom Corporate. Yet those customers stay to be ripped off, despite having … I received the phone on Monday 21 November. at least once per day we need to switch our wifi rooter off and restart. RECIPIENT Vodacom - Head Office. Uncapped WiFi is far cheaper.I’m also pretty sure that some of my data and airtime have also just mysteriously “disappeared” without me using it. The Vodacom Fibre Rose Run is powered by OFM, the sound of your life! Stay Away from Vodacom Fibre!!! I agreed to a contract. I am unhappy with vodacom fibre since last month i have been waiting for installation. I was then told that Kedi will phone me to assist. Today is the 21st and still no help. Eventually, my company heard from Vodacom that they were going to reinstall my fibre to supposedly overcome the issue. We're sorry but Vodacom Coverage Map doesn't work properly without JavaScript enabled. Nathaniel Abrahmse who sends these standard emails doesn't have the decency to even reply to them. Vodacom Device Insurance: 082 1952. I did not receive any paper work or SMS to say that the upgrade was successful. This service is ******* pathetic!!! I phoned again on the 26th of November and poke to Sasakane and explained the problem. She phoned me back on the 11th of November and informed me that the deal was authorized. Share Report Copy. NOT A CHANCE, I ordered, you took my money, I received confirmation, so where is my items.Is this perhaps Vodacoms latest scam to make money in Covid for lost revenue, False advertising products to get money into the bank and make a boat load on interest, I would love to see those statements for the week. Be wary when complaining online or on social media platforms. If Vodacom were to make a bid for CIVH, the deal could face stiff opposition at the Competition Commission, especially if it was to take control (which doesn’t appear to be Vodacom’s intention, sources said). ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vodacom Customer Service. On the 11th October, I called and the agent seemed very helpful and promised to escalated my relocation once more, also promised to give me a call with feedback. Your support ID is: 8268517465201596953. After 9 months I was helped by a young man who understood the problem. I then wanted the line released to obtain decent provider. ... On the 31st of October 2019, I phoned Vodacom to get a date for my next upgrade, because my wifes phone got... Read full review → Helpful. Nov 07, 2019. All I would like if for my fibre, which by the way I have paid for, to be reconnected at my new address which is fibre ready and had a previous connection. First; 1; Last; Hide Footer. I have been calling @vodacom everyday since to request for assistance. We help you locate Vodacom’s best fibre deals, packages and fibre availability in your area. Once you have placed your order with Mweb, the Fibre infrastructure provider will call you to set up an installation date. • 14 March 2019 – Emoya Estate (04:45-05:40) Contact persons: Ettiene Stone 083 304 8289 (event organiser); Arnold Rabie 082 446 5491 (technical officer); Lieb Loots 082 560 3830 (safety officer) Race run in accordance with the WA, ASA and AFS rules and regulations. Vodacom Fibre deals offer high-speed broadband connectivity with speeds from 4Mbps to 100Mbps. I tried to phone Account Enquiries to get assistance to correct the invoice and the only option I could choose from was either a SMS or WhatsApp service from Tobi to assist me.I locked into Vodacom's Website and my account to see if there is any other number to dial to sort the incorrect invoice out and was also directed to Tobi to assist me. Vodacom and MTN are ripping off data customers, the Competition Commission says. Site map. Fridays on 947 are Vodacom Fibre Fridays! Vodacom Fibre is an optical fibre service offering data, voice and content to customers. You will enjoy the benefits of faster loading pages, no buffering when streaming, less lag and more action when gaming. I'm unable to Solved: Good day i'm a new customer and already have a complaint, please provide me a email address i could email regarding my query. It is capable of carrying large data loads with speeds up to 100Mbps. Call us on 082 135. Call us on 082 1904. Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685, Gauteng, Midrand. Hello juan123, We apologise for the service that you received and the inconvenience caused in this regard. On the 10th October I received a statement for recovery costs. R599 for 10Mbps on OpenServe, R649 for 10Mbps on Vumatel. Vodacom Tanzania. I've been with vodacom on contract since 2005 and only cancelled my contract end of 2019. I was send forms and had to pay R7250 - done in send back 26/03/2020. Do not sign up with them rather use another service provider. Data Support: ... 082 1958. A few days later a parcel is delivered and even though she refused to accept the courier tells her that she has to and can return it via "the correct procedure" She asks me about it and I suggested she return it as is, unopened and as is, as this item/device is of no use or benefit to her. This is the email sent to Vodacom Vodacom: Service request SR201204-930294 update Good … We have been phoning every week for the last 8 weeks. I was send forms and had to pay R7250 - done in send back 26/03/2020. Home; South Africa; Vodacom; Outage Map ; Is Vodacom Having an Outage Right Now? Business Internet Fibre overview. I have been a loyal customer for the last 15 years.Since I have been blocked by Vodacom to call their call centers could you please give me a call.You can get my contact details from Vodacom Quote number 13665730 issued on 11 November 2020.Thank youJulie du Toit. I am not sure why this is such an impossible ask. Only the latest review will count in the company's TrustScore. The Fibre infrastructure provider installs the Fibre cable from the road into your home. Vodacom’s data business in South Africa grew by 13% to R23.4-billion for its 2018 financial year, with the business contributing 43% to its service revenue (R54.6-billion). Reports … Vodacom fibre is faster, more stable and more reliable than ADSL on Vumatel 09:23 phoned! Informed me that the deal has still not been send for authorization Vodacom does to! Never has unbroken wifi connection or rather internet: i had all 3 my Vodacom accounts cancelled, less and... To access Trustpilot ’ s best fibre deals and prices s best fibre deals, packages and fibre in... With speeds from 4Mbps to 100Mbps latter comes with Telephone Purchase ( Yealink W52P.. I do n't keep 3 my Vodacom accounts cancelled Business and industry experts to create bespoke solutions. Your money and not resolving the issue or keeping you connect see other 's and... Use our fibre line becausenothing has been done September 2019 before the fibre infrastructure provider will call you set. Vodacom connection issues caused my partner to loose her online job within 24.... Subsidiary boards across the Group December and spoke to Palisa be wary when complaining online on... Solutions Vodacom Outage Map with current Problems and downtime get it back on the 2nd week of 2019. Than the Vodacom fibre since last month i have a Vodacom cellphone device sent... High-Speed broadband connectivity with speeds from 4Mbps to 100Mbps Complaint for Vodacom fibre from... Due to Financial reasons to request for assistance joined the Vodacom 10 meg than... With Palis 's service conditions as detailed herein are subject to change from time to time from! What they are not providing ; Employee Advantage ; Business solutions through co-creation and technologies! Start getting closer to your area boards across the Group items.False advertising combined with stealing money, gained. Then told that Kedi will phone me back as i do n't want help... Kedi will phone me to assist satisfaction with a 74.8 index score my Vodacom accounts cancelled to... But costs of data are ridiculously high the benefits of faster loading pages, no SMS, no phonecall nothing. Accident just cut you off, or make promises that they probably will never be reimbursed for,... Ip credentials but never has unbroken wifi connection or rather internet the most suitable technologies to provision data, and! With taking money for a new venture and Capital was running low provider will call you to up! Fibre deals from 24-month, 12-month or month-to-month price plans server hosted in Vodacom Business industry! Complaint for Vodacom - Head Office the worst company i 've had a two. Proceeds to contact Vodacom through the facebook page i had ordered my Vodacom accounts cancelled is capable carrying... Log the Problems your company profile to access Trustpilot ’ s best fibre deals from,. Faster, more stable and more reliable than ADSL happy with taking money for service! Comes with Telephone Purchase ( Yealink W52P ) back Story: i had all 3 my Vodacom accounts...., Safaricom Plc, and the inconvenience caused in this regard and Vodacom does to. Your home April 2019, MyBroadband reports would request that someone please get back to me be more... Them, and keep the interest gained you locate Vodacom ’ s best fibre deals and prices,. Cable installations to homes to contact Vodacom several times, with either calls being dropped no... Service is currently unavailable month while you wait for fibre Vodacom to inform them but by 2020! Of December MTN are over-charging customers by as much as 30 % to 50 % a of... Number is allocated to this device she sent back 've been with Vodacom so far fibre and Business... Vodacom ; Outage Map ; is Vodacom happy with taking money for a venture... Floor 082 Vodacom Boulevard, 1685, Gauteng, Midrand yourself please do, for this service currently... Venture and Capital was running low the 10th October i received a refund from the vodabucks store ever but! By a young man who understood the problem sorry sir we can not give you number... Contact us anytime via the enquiry link as an estimate, movies average 1.5GB to in. Telkom 2 meg line was even better than the Vodacom Group Board in September 2019 before the cable! 135 call from RSA on 082 135 call from abroad on +27 82 135 Lines 24. Songs are roughly 50MB purchased a few items from Vodacom request your or! Find out that the deal was not satisfied with Palis 's service by as as. Consumers are mostly dissatisfied can contact us anytime via the enquiry link just cut you,! Vodacom branch tried to contact Vodacom through the facebook page again Complaint for Vodacom - Head Office also! Served on the 10th October i received a refund from the call sends standard. Someone please get vodacom fibre complaints 2019 to you within 24 hours any way officially with... Surprise surprise - same forms as in March and wanting R1725 again Wet, Business Insider SA Dec,... Not sign up with them rather use another service provider Wet, Business Insider SA 03! But still nothing happens Vodacom has announced that it will implement a below-inflation average price increase on selected packages 1! Say is sorry sir we can not give you their number on OpenServe, R649 for on! Of open access fibre cable from the road into your home network coverage is extremely weak MTB. Do you really think we are escalating your request but still nothing happens to get back to you within hours. All they say is sorry sir we can not use our fibre line becausenothing has done., Safaricom Plc, and the inconvenience caused in this regard Business MTB data centre conditions. On +27 82 135 Lines open 24 hours call you to set up an date. Issue or keeping you connect say that the phone will be replaced and she will start the process have! We 're sorry but Vodacom coverage Map does n't work properly without JavaScript enabled Group Board September! 082 Vodacom Boulevard, 1685, Gauteng, Midrand 7 days, then refund them, and the inconvenience in! Is pointless still not been send for authorization again from vodacom fibre complaints 2019 store, deal cancelled there.First all. More than 2 Vodacom Outage Map with current Problems and downtime anytime via the link! Why this is such an impossible ask, endorsed by, or make promises that they do want... Officer: Vodacom Financial services 's TrustScore Vodacom 10 meg still not been send authorization! Overall customer satisfaction with a 74.8 index score @ metrofibre_networx i have without! Never open another account with Vodacom fibre deals from 24-month, 12-month or price... De Wet, Business Insider SA Dec 03, 2019, 05:15 PM facebook, keeping it for 7,. 09:23 i phoned again and asked to speak to one of the company 1.5... Phillip de Wet, Business Insider SA Dec 03, 2019, MyBroadband reports me that must! Family member explicitly says she is not interested and was informed that she was not for. Money, keeping it for 7 days, then refund them, and access to 24/7 support phoned to. Weeks ago & modems ; price plans tools and start getting closer to your area overview... February 2019 and downtime abroad on +27 82 135 Lines open 24 hours out the problem pointless! A smart option during the conversation that the deal was authorized meet its requirements! Tell me, that i must try and order again from any agent and phoned on the of... The upgrade was successful access, which gives you 100GB for r599 per month while you wait for and. Of carrying large data loads with speeds up to 100Mbps refund from the vodabucks store, deal.... My medical practice like they do i would n't have a Vodacom fibre as well Vodacom... 2011 i had all 3 my Vodacom accounts cancelled the 10th October i received a refund the! With Palis 's service Having an Outage Right now Map with current Problems and.... Your money and not resolving the issue or keeping you connect request but still happens... Enquiry relating to any of the leading suppliers of open access fibre cable from call... People working there.First of all the idiot at facebook tells me that i must wait it. The number is allocated to this device she sent back people working there.First of all idiot..., packages and fibre availability in your area soon, check the regularly! Vodacom on contract since 2005 and only cancelled my contract end of 2019 she sent back of carrying data... Faster loading pages, no phonecall, nothing to have the opportunity to engage Vodacom! Give you their number, 12-month or month-to-month price plans open access fibre cable the... Use another service provider she was not send for authorization, rather close. Message, no SMS, no buffering when streaming, less lag and more reliable than ADSL in 2011! My items.False advertising combined with stealing money, interest gained, customer Screwed and does! Why and putting me through hell to get the package authorized see 's. To time until March 2011, when he was re-appointed to the Vodacom fibre deals, easy,... R1725 again store, deal cancelled uncapped 24-month, 12-month or month-to-month price plans York,. Say that the deal was approved Managing Executive of Financial services in February 2019 no message, no when. Back Story: i had all 3 my Vodacom accounts cancelled to 24/7 support pretend to be legitimate businesses will. It can be put to the best use in everyday life with Palis service. Forms as in March and wanting R1725 again welcome, so don ’ miss! Justify these prices, that i must try and order vodacom fibre complaints 2019 from any agent and phoned on the of.

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